Don't you just hate it when cashiers from fastfood restaurants and retailers with point-of-sale (POS) systems ask you for smaller bills or coins when paying? I do. It sucks. It ruins the whole experience. … [Read more...] about Asking for Smaller Bills Is Poor Customer Service
Business Resources to Help You Create More Value
Most business owners (and individual consultants or freelancers) go into business without knowing or learning the purpose of business and how it fits into society. Below are a collection of resources to help you grow your business.
I have just got to share this wonderful SlideShare by Eric Schmidt of Google. The CEO of Google shared his learnings in his decade-long stay at Google. In this 54-slide deck, Eric shared his learnings in a very easy-to-understand way, yet packs a whole lot of hidden messages, which I hope I did justice in this article by breaking down these … [Read more...] about How to Reach Business Nirvana by Google’s Eric Schmidt
Focus is one of the essential strategies that is lacking in startups (and businesses) today. Grabbing every opportunity that comes along your way might lead to short-term gains, but it will eventually become your downfall. Your business has a purpose. It stands for something. It has a vision. Written or not, regardless where that came from - … [Read more...] about The Strategy That Will Solve All Your Business Problems: Focus
A problem is an issue you can resolve while a constraint is an issue you cannot resolve. That is the simplest definition of these two terms. You can also define it in terms of your control over the situation. A problem is an issue where you have control over while a constraint is one where you do not have control over. Determining which … [Read more...] about Know the Difference Between a Problem and a Constraint
People's advice when it comes to account management or sales (and general business activities) is to apply the mindset of under-promise and over-deliver. This has got to be the biggest mistake one can make when dealing with your customers (or your boss or your colleague). … [Read more...] about Why The Under Promise Over Deliver Mindset Should Go Away